sign up today and save big on your next order
The intent of this page is to supply customers with a speedy response to any questions they may have regarding usage of the site, and our policies.
Please ensure that you have read the FAQ's at the top of the page . If you still have an unresolved issue you may use the form provided below to contact Music Toyz.com directly.
|I want to return something. What should I do?|
|I received my products but something is broken, damaged, or wrong ?|
|How much is shipping ?|
|I live outside the USA how does this work ? Is there duty ? What's the shipping cost ? Do you take Credit Cards ?|
|I received a email saying my card was declined because the address of the order did not match my billing address for my card. What should I do.|
|What if I have a different "Ship To" address than the "Bill To" address on my order ?|
A. You have 30 days from the original arrival date to return an item for a full refund. Ship the item back to us with your original receipt to :
Music Toyz.com 60 Gray Rd Falmouth Maine 04105
RA is required. If you would like to exchange it for something simply write on the receipt what you would like to exchange it for. All shipping is the responsibility of the purchaser. All credits will be done in the manner the item was originally paid. Paypal for Paypal, Master Card to Master Card etc. Credits take any where from 3 to 10 days to show on your card or paypal etc. If you have a question about a return please email below and specify return. If you made a return and its been longer than two weeks email below to ask the status of this return. If you return an item without all original contents, including manuals, adaptors, paperwork, warranty cards, etc. or if you in any way damage or alter the item itself such as putting velcro on a pedal you are returning or if you have returned an item outside of the 14 day return policy, you are subject to a 20% restocking fee upon a Musictoyz inspection. Also should be noted installed pickups are not returnable, you may call the manufacture to exchange but we can not resell installed used pick ups.
A. Just send a email below and select In Stock and list the items you are interested in. Also make sure you state if its New or Used.
A. Email us below immediately so we assist you in taking care of this problem. All efforts will be made to get you a working/correct product quickly as possible.
A. Shipping for the USA starts at the following :
UPS Ground FREE for orders over $99 ! 2nd Day and Overnight is based on weight and zip code and is calculated at checkout.
For international orders USPS Air starts at $28.95 for a 1lb package to most parts of the world. Orders that weigh more than this will be adjusted accordingly. UPS international is calculated online.
A. Music Toyz.com ships international everyday. Just order online and choose international shipping. Shipping costs start at $24.95 for 1lb box. Orders that weigh more than this will cost more $. If you have questions on shipping cost please use the email below.
Duty Taxs are collected at most countries. We have no idea what the taxs will be as we ship to so many different countries and are not knowledgeable on all the taxs.
Yes we take all Credit Cards from our international customers.
A. This is called a Address Verification Error. You need to email us below with the correct address for the card. It will be shipped to the location you put on your order but we need this address to get your card approved. Select AVS on the email and make sure you put your order #.
A.We ship to a different "Ship To" address than the "Bill To" address but be warned that there may be a delay. In "some" cases MC/Visa/Amex/Disc may flag your order for fraud at which point we will contact you personally for verification of order. This "may" slow your order processing time.